No Responce

On The 29th of June 2015 my computer wasHacked and i was de*****ed of a amount of R4385.82. I reported this immediately to the card division and they instructed me to fill in a dispute form case no ***. I have phoned several times and have been told that they are sorting the reversal out and they would get back to me with no avail and no phone calls, Yesterday the 4th august I phoned disputes and spoke to Belinda who asked me to hold on and 10 minutes later came back to me and said Elsie would phone me, I have had no phone call from Elsie or FNB. I shall be closing my Credit Card with immediate effect and my existing current acc with FNB