1 reviews | Active since May 2017
No respect for prospective clients
<p>FNB has a lack of respect for future customers epecially if your income is to low according to their standards. They didn't have the common decency to let me know that my application had been declined but rather prompt me to send in document for almost a consective ten days. After I was told that I was aproved for a credit card and that I would be able to pick up my credit card from my nearest FNB branch they just require some documents for the activation of the card. I went through a series of security checks and income checks to ensure that I am credible to recieve a card and was told that I would recieve the card (Nothing had been said to me in any instance that it was a pre-aproval stage and that I was subject to further approval stage) I feel like it was the person that helped me with the application to have been clear about the fact that is wasn't an actual approval but in fact that it was a pre-approval. FNB does not respect anybody who does not earn a lot of money or what they consider to be enough. I am deeply upset and demorilized with how FNB treated me as a possible customer just showing that if you don't earn a R1 000 000 a month that you are worth nothing to them because you are not going to fill their uptight rich pockets with money so they can maintain to live in their mansions and look down on the little guys who struggle to get ahead in life. **** FNB for all its worth. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
