NO RESPECT FOR CUSTOMER

I went into the bank to draw a large amount of money, i was not informed that i was going to pay such a large amount for service fees, where the hell must i get the money to for the service fees end of the month, i then get a call from the manager called Bheki Ngiyani that has no idea what he is talking about its shocking how he even if a manager, he tells me i signed terms and conditions saying how much i will pay if i drew money inside the bank how much it will cost, I then asked him to send me those terms and conditions and he couldn't, he then said I should have asked the teller about how much i will pay for service fees SHOCKING, IS THIS MY JOB TO DO, DO I WORK FOR FNB, I want this query to be taken further because i was not given correct information, I DON'T WANT TO DEAL WITH ANYONE FROM FNB WOODMEAD BECAUSE THEIR CUSTOMER SERVICE STINKS. Bheki customer service as a manager is terrible he was more defending the bank than understanding what im saying as a customer and helping me, he told me I can go post on hello peter and ombudsman and I won't get any help, I want someone higher to deal with this!!!