No respect

Today I phoned FNB. I was put through from one department to another. Very frustrated I asked the person on the other side to assist as she also wanted to put me through to another department. I asked her please assist. I need proof of payment which I made to Unipin. She told me she cannot help me with electricity queries. I told her this is a proof of payments query. Not electricity. She kept quite. And then put the phone down on me. This is unacceptable. I need you you track yout records and I want an apology from this rude woman.