No resolve and empty promises

<p>Below my previous review and 24 hours later and the situation is the same and my problem not resolved. I held on a call with FNB connect for nearly an hour and was promised I will be called back, I am still waiting. This is after numerous yesterday as well</p> <p> </p> <p>FNB well done, you are losing a total customer profile. </p> <p> </p> <p> </p> <p><strong>NB Connect service atrocious</strong></p> <p><strong>I really did not want to write this review, as I have been a FNB cutomer my whole life, but it seems that customer service is not a priority anymore, especially at FNB Connect.</strong></p> <p><strong> </strong></p> <p><strong>I did a seamless and easy application online for a FNB Connect mobile contract and that was the end of it.</strong></p> <p><strong> </strong></p> <p><strong>In the process I opted for my simcard to be delivered by courier to me, this did not realise as after a daily sms confirming that the card will be delivered it was not. Two days and two sms's confirming delivery, which did not take place I contacted FNB Connect.</strong></p> <p><strong>I was advised to go to a branch and get a simcard and do a swimswap, so day three I could get a simcard. </strong></p> <p><strong>The courier then arrived after the deadline and as I already had a simcard did not accept the delivery, after the service centre informed me that they cancelled the delivery. </strong></p> <p><strong> </strong></p> <p><strong>Well after that frustration of just getting a simcard, my contract is changed to a prepaid contract three days after been connected, without my request or consent. I contacted the call centre just to be informed that they will investigate.</strong></p> <p><strong> </strong></p> <p><strong>At all times the call center was not very helpfull and each time I requested to speak to a manager to assist in resolving my frustration, they could not put me through to a manager or they would phone me. None of these managers have phoned me.</strong></p> <p><strong> </strong></p> <p><strong>I must however commend one person at the call centre at that is Gladwin whom assisted me in difficult circumstances and times and actually phoned back, I would reccomend that FNB send call centre agents to him for training. </strong></p> <p><strong> </strong></p> <p><strong> </strong></p> <p><strong> </strong></p> <p><strong> </strong></p> <p><br /><strong>Dec 13, 2016</strong><br /><strong>22 hours ago</strong><br /><strong>Official business reply:</strong><br /><strong>Good Day</strong></p> <p><strong>I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.</strong></p> <p><strong>Your reference number is ********** </strong></p> <p><strong>Kind regards</strong></p> <p><strong>Complaints Resolution</strong></p> <p><strong>Daffnie Govender</strong></p> <p><strong>Email address: ********** <p><strong>Tel number: ********** 408 (option one)</strong></p>