No resolution - weak excuses

I am writing to formally escalate my ongoing dissatisfaction with several persistent issues on the FNB platform that remain unresolved despite multiple previous complaints. Issue 1 — Payments misrouted to PayShap history My employee salary payments are consistently appearing under PayShap history instead of beneficiary payment history. I do not pay my employees via PayShap. This is a system error, not a user error. Issue 2 — Transaction value is irrelevant The amounts in question range from R2 000 to R10 000. Any suggestion that transactions of a certain value are automatically routed to PayShap history is not an acceptable explanation and does not apply here. Issue 3 — Inability to add beneficiaries Despite using the same computer and cellphone for several years, I am still unable to add a beneficiary on the FNB website. The claim that the system needs to "learn to trust" my device is unacceptable. This issue has persisted for months and has not been resolved. Issue 4 — Payment confirmation uncer*****y Because payments are being misrouted, I am forced to check multiple transaction histories — including PayShap — simply to confirm whether a payment of R10 000 has gone through. This is an unacceptable inconvenience. Issue 5 — Scripted responses are not solutions I pre-emptively reject the standard response that "Last Paid does not reflect Pay Again transactions." This explanation does not address my complaint and has been offered before. I am not looking for a workaround — I am expecting a fix. This is not my first complaint about these issues. I expect a substantive response, a clear timeline for resolution, and direct accountability — not scripted deflections.