No resolution to my previous query

I logged a complaint on 2 April 2020. I’ve had two calls from 1 individual who had to escalate my overdraft application query to her supervisor and would call me back. This was on Friday morning, I’m still waiting.

I’ve received NUMEROUS emails and SMS’s stating that my case has been escalated to a number of different departments but still no resolution.

Just a reminder that I’m NOT asking for a lot of money, just enough to buy groceries for the rest of the month. I also note that I’m being charged for payments that are being bounced from my account. Thank you!!

Ive been trying to get a small overdraft since March, I’ve never had worse service from this bank and I’ve been with you since 2003. I’m utterly appalled and I will keep writing these reviews until something gets done.