No resolution to a simple question

They don’t deserve the 1 star, it should be no star.

This is coming on since August 2024. FNB was to setup a debit order, but this simple instruction wasn't actioned. Why, no one can answer this simple question. I’ve been asking this simple question since then. Seems FNB does not want to accept the fact that they in the wrong. I’ve heard meeting were held, this was done, but NOTHING has been done because there is no resolution.

FNB wants to hold me random for the account being in arrears due to THEIR negligence.

Everyone I’ve spoken to have ‘understood’ yet no action or resolution has been tabled.

I’ve been patient way too long. All the while my name is being tarnished because of them.