No resolution no feedback no update

On the 30 August 2023 I logged a query with FNB via the app to reverse 2 transactions I made 2 purchases by using card details. I told them I would like to reverse the transaction as the goods have not arrived and the supplier is not responding.

I got the link on the 30 August 2023 and selected the two transactions I am disputing. So it's not debit order and I didn't get a case number.

On the 15 September 2023 I did follow up as to when will my query be resolved and told it was escalated. Since then, everyday, i follow up they and keep telling me there's no comment or notes and it's been escalated.

What's irritating me is every consultant you chat to you have to explain over and over the same And they keep referring me to another department which does nothing aswell They give different resolutions times, 7-14 days, 48-72 hours, 40 days, There's no consistency or no feedback or no update and my query from 30 August 2023 is still not resolved