MW
Michael W

1 reviews | Active since Jul 2011

01 Jan 2016, 12:21

NO RESOLUTION IN SIGHT

FOR MONTHS, I HAVE BEEN HAVING PROBLEMS WITH VERIFIED-BY-VISA ON MY CHEQUE CARD. THE PROBLEMS STARTED AFTER A PERIOD WHERE I WOULD NOT RECEIVE MY OTP. PRIOR TO THAT DEBACLE, I HAVE HAD NOT PROBLEMS USING THIS CARD, AND PREVIOUS ITERATIONS OF THE CARDS.<br> <br> I AM UNSURE AS TO WHERE THIS PROBLEM LIES. I HAVE TRIED TO ESCALATE WITH rbjacobs - TO NOT AVAIL. WAS INITIALLY TOLD ME THE PROBLEM WAS HANDED OVER TO PRIVATE BANKING. I AM NOT WITH PRIVATE BANKING. I QUERIED THIS WITH RBJACOBS / BOT AND RECEIVED NO RESPONSE. 11 DAYS LATER I RECEIVED A MESSAGE TO SAY THIS HAS BEEN HANDED OVER TO THE DEBIT CARD TEAM. THE PROBLEM IS NOT WITH A DEBIT CARD. THE PROBLEM IS WITH A CHEQUE CARD!<br> <br> I JUST TRIED TO PAY FOR MY WEB DOMAIN WITH MY CHEQUE CARD, AND RECEIVED THIS MESSAGE BACK FROM THE MERCHANT.<br> <br> \<br> Card Type:

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jan 2016, 08:25
Official
Hello acerizzle,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 841436.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)