No resolution

I logged a complaint with FNB on the 8th May 2020 ( with ref ***), to this day i have no resolution, when i call the call centre they transfer me from one person to the other then back to the IVR. a person call Lehlohonolo Molefe, has been calling and saying, he has escalated the issue to be resolved. I dont thing a R157 transaction requires an FBI intervention. Can someone please do something and assist if there is no solution please just tell me there is no solution so I know.