NO RESOLLUTION RECEIVED

In November 2014, I lodged an inquiry with FNB via their call centre wrt my cheque account being compromised due to Internet *****. I was told to go to the branch to fill in some documents and the matter will be resolved. I did just that. My card was cancelled and a new debit card was issued to me. The funds that were withdrawn out of my account were to be refunded into my account within five days.<br> In February 2015, I had another transaction from the same 'service provider' manipulating my account. I again called the call center and again was told the same. Go into your branch and lodge the query. I did exactly that.<br> on the 10th February 2015, the funds were refunded into my account.<br> In May 2015, the amount was withdrawn again from my account, this time by FNB Credit division. Upon further investigation, and going to the branch again, I am being told that the so called merchant has provided their proof of this transaction.<br> I am not satisfied with this outcome as i did not do this transaction, for the mere fact that i did not receive any product for this purchase. FNB CREDIT response that they are at a deadlock and cannot do anything further.<br> THIS IS NOT ACCEPTABLE.<br>