WC
Wayne C
1 reviews | Active since Aug 2014
06 Mar 2015, 09:12
No repsonse whatsoever from FNB
I lodged a dispute for a transaction that went off my account which I have no knowledge of. I got an automatic response saying that I should allow 5 working days for a response. I lodged the dispute again under the same reference number after 10 working days. It's been more than 10 working days days since I lodged the 2nd dispute and still no response from FNB. This is unacceptable from a reputable bank like FNB.
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FNB (First National Bank)'s replyOfficial
06 Mar 2015, 10:02Hello 213wayne,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 640194 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 640194 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply06 Mar 2015, 10:02
Official
Hello 213wayne,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 640194 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 640194 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)