No repsonse from FNB and

I opened a spouse account for my wife. I was told that she doesn’t qualify for a credit card due to her credit rating.

This defeats the purpose of the account. I am being charged the bundled pricing (that is for a cheque and credit card) but only get to use the cheque account facility.

So one is actually paying for a product that one cant get! This is against the norms of any industry. You cannot charge someone for something you can’t give them.

I am prepared to take a prefunded credit card, or a credit facility of say R1 on her name or I am prepared to sign as surety but I am told no.

FNB has designed the cheque account to be a waste of time (in terms of ebucks) if one doesn’t have a credit card.

FNB emailed me back to ask for some docuemnts in august, but they just dont reply. I have also been to the southdale branch, but FNB just ignores me.

I have been a client for +/-10 years with company banking as well now. I am so frustrated with FNB's lack of response. If youll cant help, close the account and refund my fees since august.