No reponse to Covid relief or Insurance payout for my credit card account

Dear FNB,

I was so happy when you assisted me with Covid relieve for my FNB Loan, but you refused to assist me with my credit card which is now in arrears with you. I queried both, you helped with one but ignore my other query. I am still unemployed and nothing changed. I am still unable to pay my credit card. I am still waiting on your positive feedback to tell me that my covid relieve of insurance on my credit card is happy to pay out. Guess you going to blacklist me because you no longer want to assist. Same story, logged both queries at the same time, going back and forth. Thank you FNB.

I have sent you many emails, with a long list of reference numbers on file, please review every email correspondence.

why approve relief for my loan, but ignore relief for my credit card.