No reponse

I have been trying to get authorisation from FNB to use my debit card overseas. I was transferred to five different departments, and while i was on hold with the fifth department i gave up after being on hold for 18minutes. Is it really so difficult to get authorisation to use my card overseas??? FNB makes it sound so easy, all you have to do is phone the authorisation department and done. Well i was transferred from credit card, to online banking, to card division, back to credit card. No one taking responsibility, and no one being able to help me. I never had a problem when i was at Nedbank!