No reply to customers request for service

Call Centre is one of the worst local call centres. After asking a number of questions before one can manage to speak to a person, the first question the person asks is to supply your ID again,<br> Repeated request for Private Banker made on Website to call one is ignored.<br> They advertise up to 15% rewards on fuel purchases, it is a lie, it is very unlikely to be achieved if not impossible.<br> Their staff do not know there products.<br>