No reply to complaints

I have been having an issue with a service provider (Google AdWords) not being able to debit from my business account, when I call FNB Business I get told that there is no reason for this but my SP is still not able to debit my account. Needless to say that this is affecting my business in a negative way and FNB wont sort it out.<br> <br> I laid an official complaint on 5 September 2015 and was promised to be contacted in 24 hours (REF CJUQ6HGV), as yet no one has contacted me. Calling in to try and sort this issue out does not help as I just get pushed from pillar to post, from one department to the next, each time I try and resolve this I spend a minimum of 30 minutes on the phone before giving up and attending to other matters.<br> <br> FNB is definitely not business friendly.