No reply or action from FNB Business on simple queries.

Asked personal banker to enquire about the activation and documentation for business account API on 13 November 2024, more than four months ago. No action or outcome despite several follow ups. Also asked for notifications still going to director which resigned from the business (and was actually removed from the business banking profile) to be discontinued on 10 March. Also no action from bankers. Everything is problematic> I don't even know why FNB assigned so called "personal bankers" to clients if they are not doing anything???