1 reviews | Active since Sept 2018
NO REPLY - NO SERVICE - DISGUSTING
Do not ever use the "Contact us" tab on online banking! This is absolutely disgusting as one never receives a reply. I have logged two queries in the last month for which I have not received any feedback on - Issue still unresolved. The latest was logged on the 17th and to date I have received no feedback not even an acknowledgement of my query.
FNB please remove this feature from your Online Banking as this is useless! They are too busy double debiting accounts too answer complaints/queries.
Absolutely horrible service!
Good day Nelmari Adendorff,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Nelmari Adendorff,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)