MA
Melissa A

1 reviews | Active since Oct 2013

05 Dec 2016, 11:33

No reply,No answer

<p>Friday 02/12/2016i have called in and was on hold for 12 minutes</p> <p>Saturday 03/12/ AGAIN 12Minutes</p> <p>i have tried to call in again now 02/12/2016 and was on hold for 9 minutes REALLLY?</p> <p>i have a issue with my bank charges been sky high ITS DAY LIGHT ROBERY and considering changing my bank account provider!!!!!</p> <p> </p> <p>sent in a request via email ,facbook and your online site to be called and still no reply???</p> <p> </p> <p>Please call me soonest</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2016, 13:25
Official

Good day Ms. mel6928

Thank you for sending us your feedback regarding your sms and fees matter. Kindly note that we have logged this matter as a formal high level complaint with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***