1 reviews | Active since Jul 2011
No reply from Private Banker
My private banker takes forever to respond to queries if at all. I have an issue regarding my home loan which no one has been able to assist me with. The private banker has made numerous promises of 24 hour response etc, but nothing is happening.
I can understand 1 or even 2 day delayed responses. But when it turns to weeks, it is unacceptable. Especially a personal banker
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one