No reply from FNB team leader

When I started online banking having opened a small tech business in 2002, everything was simple. Now with every bit of frosting on the cake of online banking apps , you do less. Basically in 2002 if i needed to protect my credit rating and stop a debit order going of early or on the wrong date, I went to the bank , did the stop order and any extra fees I had to settle with the company in dispute. I write this review tired and gobsmacked at the sheer incompetance of FNB call centre staff. It's so bad another staff told me not to speak to a consultant but request a team leader to sort my issue, Today is 2 January 2023. I asked for a team leader Thursday 29th 2022. And at this point I cannot transfer money into my account because NAEDO wil pull the money before I even stop it, and then good luck getting it back. Its obvious that the average bank user has no control of their own account. And I was considering moving the business account to FNB. So all the effort to follow their procedures and had to resort to ranting online. Goverment and banks service delivery is the same. Used to recommend FNB, definetly rethinking that.