No reply from FNB = No interest in clients

<p>This is a very old story with two complaints, one was sorted out after FNB admitted a mistake in their e-bucks system. The other half has not been sorted out. On this one FNB also admitted fault, but then did not rectify it, resulting in money eroneously being deducted. The matter transpired at the end of May 2016 (ref 939341), and the last action on the matter was on 10 June 2016 when FNB admitted fault. We have been following up with FNB, but e-mail or phone gets ignored, the only thing that does get a reaction is HelloPeter. Even here the last response was 3 weeks ago, promising a swift response....In my opinion action speaks louder than words and the message being sent out is that FNB have no interest in keeping clients, only attracting new ones. You might lose some if you keep that attidude</p>