LA
Lawrence A

1 reviews | Active since Mar 2009

11 Dec 2017, 09:35

NO REPLY FROM FNB

I sent FNB a request on the 1st December 2017 there automatic reply stated that I would receive a reply with in 24 to 48 hours its more than a week NO Reply You cannot speak to someone with authority you can only speak to a call center who has to escalate the matter You have to pay to register a bond then You pay a bont for 20 years and you still have to pay to cancel the bond!!! Who making all the money???

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Dec 2017, 10:27
Official

Hello advance,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)