SB
Safiya B
1 reviews | Active since Oct 2009
21 Dec 2018, 16:33
No reply from
In attempts for hubby to clear up confusion caused by FNB homeloans a few years back, he tried to get in touch with his private banker who’s unknown to him and left a message with the private banking suite to have the private banker contact him directly to no avail a week later!
Come on FNB! Step up your customer service!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
22 Dec 2018, 09:14Good Day Mrs Brey,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply22 Dec 2018, 09:14
Official
Good Day Mrs Brey,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
SB
Safiya B's updateReviewer Update
05 Jan 2019, 13:07Thus matter is still not resolved despite attempts from our side to provide written documentation. What happened to your customer centric focus FNB????
SB
Safiya B's update05 Jan 2019, 13:07
Reviewer Update
Thus matter is still not resolved despite attempts from our side to provide written documentation. What happened to your customer centric focus FNB????