No reply. Again.

Your service levels have plummeted during Covid. If you go look at my past reviews on FNB, they're *all* about no communication at all. You'd clear plenty of Hellopeter tickets if you just RESPONDED. Anyway, got this message on my FNB secondary profile weeks ago and can't login until you call me :

"Thank you for Verifying your details. We could not Verify your details as there is a possible issue with the spelling, numbering or requirement to upload supporting documentation with either your Surname, Identity Number, Passport Number or Marriage Certificate.

An agent will contact you to Verify these details within 5 working days.

While we are attending to the issue, you will be able to continue banking at each login by selecting the Skip option when presented with the Verify screen until our records are aligned"