No replies to their card email address almost ever - ***

Item: FNB (First National Bank)
Rating: 1
Author: Jessica G

Had other great service from them but they do not reply to queries or email especially on this email adress ********** but can charge lots of interest and other bank charges but cannot respond to queries and I even went into branches to complain and even got given someones business card to email and no reply ...

I have sent about 3 emails on different occasion over a few months to this email address...

I want answers to queries and decent service and not just take take take with crazy interest...

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

19 Feb 2019, 16:12

Good day Jessica,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply19 Feb 2019, 16:12

Official

Good day Jessica,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Jessica G's updateReviewer Update

19 Feb 2019, 16:30

Ok thanks for the all, will await thier call as well for further clarification. Please get them to reply to mails

Jessica G's update19 Feb 2019, 16:30

Reviewer Update

Ok thanks for the all, will await thier call as well for further clarification. Please get them to reply to mails