NO REMORSE, CONTINUES CALLING

We have a Bond with FNB with 2 years left to pay. We ran into financial problems due to myself losing my job due to Covid. We are not surviving on just my husbands salary. We decide month end who we are going to pay what amount. We have paid them R8000 per month for the last 2 months. You make an arrangement today, somebody else will phone you again tomorrow about the same thing. They are rude and don't understand that it is difficult out there. No remorse shown by them whatsoever after paying them for sooooo long. I am dissappointed in FNB after being their Customer was so long they cannot understand that we will catch up with arrears, we will try and much as we can to push the R22000 that is in ARREARS.