No regard or care for clients

FNB is doing a great job in alienating their clients and increasingly making it hard to transact with them. I have a client who immigrated but still has business interests in South Africa and they are struggling to transact with ease with FNB....As I say this, my client's business bank account has been blocked due, how is my client expected to meet their financial obligations to others with blocked accounts!? The account was blocked due to FICA requirements; the problem is we have provided FNB with all the requested documents multiple times and yet the only thing done by yourselves is block the accounts. My client has been with your bank for almost 100 years if not more(they were not even provided with a banker for ease of transacting) and this is the reward they receive. Who needs financial peace of mind from their trusted bank anyway!?