No regard for customer service

I am currently sitting in FNB Vredenburg. Waiting to be called. I have seen people sitting here longer than myself just get up and leave. There is only 1 teller to assist. Currently we r 7 ppl waiting for assistance. A lady came around asking ticket numbers and what we are here to do. Writing this down as well. I asked her: Why is there only 1 tellwr available. She advised. The other teller went to fetch a file at the back. The teller comes in from the front door from a smoke break.

Now, if you are limited with tellers. Can't a smoke break be sacrificed until the bank is quiet for breaks to be taken?

Two ladies are assisting two clients at the online banking section. The lady who came to take our ticket numbers, why is she not assisting?

The one teller that is available to assist. Has an attitude with each client who she assists. No smile! And she says to the client who angrily left her station: To not have an attitude with her, Cuz she's tired.

Wow! This is horrific.

Now the one teller that's available, got up and walked out the front door and the rest of us are just sitting here waiting. Is this what FNB has reduced to.

Thought I'd just make a mention of this.