No refund yet and now calling me to ask why I haven't paid!

<p>1) I sent an email (CRM: ********** ********** 0) mid December which was responded to concerning my cards that were ****** (agreed my fault) you will have your cards within 1 week. Great!</p> <p>3 weeks later - no cards, no emails nothing.</p> <p>I sent an email saying i had no cards to use for Christmas.... no response....</p> <p>I then sent a strongly worded email again 1 week later.. complaining that i had to use my investments account at Standard bank to buy my family Christmas Presents and to please downgrade my account.</p> <p>2 days later i received an email with 2 sentance stating my cards are ready for collection at the branch.</p> <p> </p> <p> </p> <p> </p> <p>LAST WEEK I had to pay a veterinary bill of around R5200....</p> <p>I tried it twice on my mobile app as I was in a meeting... it was UNSUCCESSFUL due to some error.</p> <p>I then logged on to web banking and paid it.... LOW AND BEHOLD it went through twice on my mobile app + plus the pay and clear charges.</p> <p>So I knew it was pointless to phone FNB,so I phoned the VET - and THAT afternoon i swiped my card and they refunded me the amount.</p> <p>So I am down 12 000 off my account, and nearly 9 DAYS LATER my refund has not reflected and now my life policies and YOUR credit card payments have bounced.</p> <p> </p> <p>HOWEVER - and here is the best bit so focus with me -</p> <p>THE SAME HOUR my credit card repayment bounces this morning i get not 3</p> <p>... not 4...</p> <p>but 5 calls on my cellphone asking when i will pay the amount from 5 different FNB loan employees...</p> <p> </p> <p>As an ex CORPORATE EMPLOYEE at FNB ONLINE BANKING in UMHLANGA under managers like Sheron Govindasamy, Logan Chetty and Ian Tait- i find the following fact to be not only disappointing but down right incredible and is the final nail in the coffin for my premier status.</p> <p> </p> <p>as with my last email - and this will be my last email before I contact the banking ombudsman.</p> <p> </p> <p>DOWNGRADE and cancel my "PREMIER" accounts and cards and open me up the most basic account available.</p> <p>At the very least email me the procedure to downgrade. I am only staying with FNB as it is a schlep to move my salary to a new account.</p>