NO REFUND RECEIVED

Good Day I have logged a query regarding an unauthorized deduction from my account dated 11/02/2019, 13/02/2019,14/02/2019,15/02/2019. Finally received a response from ********** stating that money will be kept for payment and balance be transferred back into my account . According to my calculations the amount of R1000 is to be held back from the total amount of R4562.84 and the balance of 3562.84 is to be transfered back into my account. SO now it is the 20th and still nothing has happened. I have not received any correspondence from any FNB staff member. I have emailed this t.cloete person again and have been informed that they have not heard from the clien which I am assuming is you. It seems FNB does not seem interested in assisting or are you holding ont funds with the hope I will forget about it? Every year I have this issue and nothing ever gets sorted out properly. Your prompt assistance will be appreciated. It is Sad we have to go to these steps for help yet people are being paid salaries to work and assist clients, which doesnt see to be happening.