NO REFUND ON ****** MONEY

2 March 2015 my car got broken into and my wallet ******. R3000 was withdrawn from my account. I was not aware than my wallet was ****** until I received a sms that money was withdrawn from my account. Thereafter I immediately stopped my card and went to the branch to report the incident. An investigation was lodged and I was told to wait for 6 weeks for them to investigate. I received an email about a week thereafter stating that FNB cannot accept liability because the card was stopped only AFTER the ******** withdrawal and that my pin was not safeguarded. They would thus not refund the money. I have at all times safeguarded my pin and the last time that I used my card was 2 days prior to the incident. I am disgusted with the service i have received from FNB as there is no way I could have stopped the card prior to the incident as I was not aware that my wallet was ****** prior to the withdrawal. I will not recommend FNB to anyone if this is the way they handle card cloning and *****. I am paying a service fee just for my money to not be kept safe. Thank you FNB for nothing.