No refund for diuble payment 3 weeks later *** (private banker complaint) and ***Q (Temp Loan Ref)

<p>FNB has really taken me from pillar to post! I was informed that my temporary loan had been handed over to GI Incorporated (Ref DLS202113) . I paid GI incorporated on 05 May 2017 but FNB also deducted R3900 the next day 06 May 2017. GI Incorporated paid FNB on 18 May 2017 and acknowledged receipt of this money. My private banker has tried to follow up with no success. I was advised that Abigail from FNB collections ( ********** ) or Clifford Makubedu would asssit me. Abigail was extremely helpful but indictaed that the refund will be received on 26 or 29 May 2017 and this has not happened since managers have not approved! My private banker Nicol has also escalated the matter by lodging another complaint as there is no movement on this matter and the managers are not doing their job! I am convinced that FNB has hit a point where their good work is getting to their head and no longer care about complaints! I am extremely frustrated about the lack of sense of urgency! I need my refund before I can close my "private clients" account!</p>