No Refund

Item: FNB (First National Bank)
Rating: 1

Pathetic service. On 21 March 2018 we made a purchase of R980 at pep. The transaction was declined. We then went to the Fnb Branch. Filled in forms for investigation. We have been to the branch twice again since then and till today no one can explain why this money is not refunded to our account. We sat holding on for telephone banking for 60 minutes. Still no resolve.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

31 Mar 2018, 12:52

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply31 Mar 2018, 12:52

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's updateReviewer Update

03 Apr 2018, 09:07

Thank you for your assistance. The problem has been resolved. However I think it is sad that we had to resort to hallo Peter before action was taken.

's update03 Apr 2018, 09:07

Reviewer Update

Thank you for your assistance. The problem has been resolved. However I think it is sad that we had to resort to hallo Peter before action was taken.