NO REFUND

<p>My account was debited twice for a once-off will fee of R500 by FNB Trust Services. I was first debited on the 23 December 2015 and again on the 30 December 2015. I called FNB Trust Services on the 30 December 2015 and a lady assured me that it was a technical error which they already picked-up and that the money will be refunded. I also sent an e-mail to ********** on the 31 December 2015 but still haven't received a response nor a refund. I really don't understand why this is taking so long. How difficult can it be for FNB to reverse the charges or to transfer money back into an FNB customer's account. Please resolve the issue because it is really inconveniencing me.</p>