No reaction to complaint

<p>I have lodged a complaint as FNB is giving out my personal details without my consent which has telemarketers phone me .An acknowledgement mail with a reference numer was received. It stated that I would be contacted within 48 hours. Almost five days have passed, not even an e-mail was received. FNB, you are always quick and loud with your marketing, but never own up. I expect this to be addressed and my complaint attended to. here the reference number to mz complaint lodged on your homepage: ********** </p>