No quotation received - and nobody cares!

<p>We've app**** for an increase in my husband's credit card limit on his online banking profile. Everytime we get an approval and a message saying that the limit has now been increased, but nothing happens! we've phoned FNB, even gave them the application number and get sent from pillar to post, but it seems like everybody who answers the phone that side seems surprised that a customer is actually requesting feedback!</p> <p>There is no pdf quotation that is generated upon approval, only and HTML and we have provided this to them, but we are always informed that it's not an FNB approved quotation. Then send us one! THat's all we ask for. good grief! This premier banking department is worth ******all!</p>