1 reviews | Active since Jan 2018
No query response
In 2014 Oct I have tried to withdraw money from a standard bank ATM with an FNB card, what happened was that the money came out of my account but not in the ATM. I opened a query with FNB to send to standard bank but even till this date I haven't got my money back and such queries normally take seven working days. I have opened so many queries already from FNB morningside to standard bank, I just want my money back.
Hello @tumi ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Hello @tumi ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team