rB
rory B
1 reviews | Active since Mar 2014
30 Nov 2015, 16:49
No Protection from FNB as a ***** victim
We were victims of an ATM *****. FNB has downright refused to provide any compensation or protection. They are claiming that we gave someone our pin number and also that we did not cancel the card fast enough. We obviously never gave anyone our pin number. Viewing the ATM camera footage would clearly show what happened. They conveniently will not mention this. We cancelled the card exactly 9 minutes after the \assault". When under stress"
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Replies (1)
FNB (First National Bank)'s replyOfficial
30 Nov 2015, 17:13Hello rorybez2012,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to ***** Department who will provide you with feedback.
The reference number is 824107.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to ***** Department who will provide you with feedback.
The reference number is 824107.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Nov 2015, 17:13
Official
Hello rorybez2012,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to ***** Department who will provide you with feedback.
The reference number is 824107.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to ***** Department who will provide you with feedback.
The reference number is 824107.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)