1 reviews | Active since Nov 2017
No proper feedback
I went to Open account at FNB Rustenburg Branch (Boom Street) on 28.09.2017. In actual fact I wanted Savings account but was informed that I qualify for Cheque account. Being under debt review I had to ask FNB to downgrade my cheque account to Savings account as required by Debtsafe. FNB was supposed to change risk on my profile to enable the Branch to downgrade the account. Every time I visit FNB branch they keep on phoning and sending e-mails but no one sees the urgency of the matter. To me this is a bad service as they fail to resolve this matter for a month and two weeks now
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)