No Proper Customer Service

<p>I had my car insured with FNB Insurance. I sent through all of the documents that was required for logg a claim since I was in a car accident. No one got back to me for two months. Then I called them and all of a sudden an amount that I am not aware off goes off on my account and upon investigation I was told it was for FNB Insurance and since they did not receive the mount my policy lapsed. No infirmed me that I must have that amount available in my account, no-one informed me about the car hire and no-one had the decency to let me know what is going on with my claim. Today I heard the claim lapsed. I still dont know why. The worst Insurance company and experience ever. I have notified as many people as I can to move from FNB Insurance and told them about my experience. </p>