no proper contact from the claims department

Good day ,i sent in all my documents to your claims department for loss of income last week ,i sent it to email addresses . I have been getting calls this whole week and seem to miss it and when i call back the agent cannot assist me . Today someone called me and the line was bad so the call got cut but the agent never bothered calling me back . From what i understand fnb claims department is waiting on my CCMA documents ? just to be clear and like i stated in my emails the CCMA case is and was never to get my job back it was only for money owed to me by the company for a month and a half . I have not even received a date yet as to when i need to go to the CCMA . So if you are awaiting on any information regarding the CCMA ,well youll be waiting as long as i am waiting because i have not received feedback from them yet . beside the CCMA documents what is the hold up with my claim ? I dont even think the CCMA issue can be a hold up because like i said im not going there to get my job back its simply for money they owe me and i felt it just common courtesy to let you know about the CCMA . can someone please call or email me to sort this matter out