No proper assistance whatsoever.

One is constantly referred to the secure chat function to get assistance but for the past 2 days I've been struggling to reverse a debit on my account (over R6000.00) but can get no assistance. Today I am told about routine maintenance, yet when checking hello peter, other users mention IT issues.

Why is FNB misleading the clients. Also why is there no communication being sent out? Cause now I am receiving messages from my creditors questioning outstanding payments yet I see other debit orders have successfully gone off my account.

I need to get this reversal done immediately. R6000.00 is not pocket change and I have things that I need to do.