No Private Banker

Item: FNB (First National Bank)
Rating: 2
Author: david D

Phoned private banking today, on ***, first I get a recorded message that due to high call volumes I would have to wait. 20 minutes lapsed and finally put through to an extension, then the phone dropped. What I cannot understand is that as a private client I get access to a PRIVATE BANKER. This is defiantly not worth the Additional COST !

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Replies (1)

FNB (First National Bank)'s replyOfficial

01 Jul 2015, 12:43

Hello dennisond,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 714465.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply01 Jul 2015, 12:43

Official