No priority to attend to business account clients

I made several calls to the bank and many attempts to get responses from a business banker. this is now the 3 complain on Hello Peter as the issue is not resolved. i get a call from the bank 1 or 2 days after a hellopeter complaint saying that a consultant will contact me but no contact thereafter. It is now 8 days since i requested feedback from my business banker regarding the transfer of my account. original request was first week of November 2020. Is this the quality of service we must accept ?