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Dyaksha S

1 reviews | Active since Jul 2015

11 Jan 2018, 09:49

No prepaid voucher received again

I purchased R100 Telkom landline airtime and did not receive the message with a recharge voucher number again. The last time the same thing happened and it took a week to sort out. I don't know what the issue is. Please sort out immediately.

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2018, 10:20
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2018, 14:11
Official

Good Day

Kindly be advised that the Pin number was sent to you to re-charge the account.

Please contact Service providers on *** should you still require assitance.

Regards,

DS
Dyaksha S's update11 Jan 2018, 22:13
Reviewer Update
I tried but the number does not exist.
DS
Dyaksha S's update11 Jan 2018, 22:13
Reviewer Update
I tried but the number does not exist.
DS
Dyaksha S's update12 Jan 2018, 11:35
Reviewer Update
This is unacceptable service what is the purpose of being able to buy prepaid airtime through cellphone banking when, u do not get the voucher number and when a query is logged the voucher does not go through then I must hold on the line to get it sorted. Its not my problem and I want this sorted coz its costing me time n money calling a call centre.