NO/POOR SERVICE, PRICING

We live in Klerksdorp & had to attend a funeral in Pretoria this morning. We experienced problems with the car & went to Toyota Robertville. They advised us to arrange for the car to be towed back to Kld as they could only assist us in 7 days. We called the FNB Roadside Assistance Call Centre at 10:00 & inform them that we are at the Toyota Garage & need to get the car back in Kld. After 90 mins, I called again & was informed that the dispatcher will call me back. It never happened. I called them nearly every 30 mins and every time I was informed that the dispatcher will call me back. At 13:00 when I called again, I was informed for the FIRST TIME that I have a co-payment of nearly R3 000. The towing truck company called me just after 13:00. They were only informed 2 mins before to send somebody out. Unacceptable! From 10:00 - 13:00 before sending out a service provider & only then inform us of co-payment. If we were informed of this at 10:00 we would have made OUR OWN.... OTHER arrangements, as we eventually did, for R1 000 less.. Wonder who's cashing in at our expense?. Shame on you FNB for not looking out for your customer's best interests. Is this HOW YOU CAN HELP US ???