CV
Charmaine V
1 reviews | Active since Nov 2017
30 Sept 2024, 12:42
No physical bank card received after online application!
Afternoon. My son Rouxben Viljoen app**** online for an Aspire card about 2-3 weeks ago. We uploaded all the necessary documents and it was successful. He has been to the branch in Reds Mall, Rooihuiskraal, Centurion to enquire about the physical card but they couldn't assist him. He cannot do any online purchases as he cannot see the full card number, expiry date or CVV. Unfortunately he cannot received calls while at work - only after 4pm during the week. This is totally unacceptable that he has to struggle to get the physical card. We have been communicating through the 'robot chat' on the banking app but they cannot assist either! What do we do now?
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Charmaine V's updateReviewer Update
02 Oct 2024, 08:30We still haven't received any sort of call from FNB about this issue. Really disappointed in them! My son was so looking forward to his FNB account but still hasn't received a call or physical card from them. Shame on you FNB! Call me on *** please!
CV
Charmaine V's update02 Oct 2024, 08:30
Reviewer Update
We still haven't received any sort of call from FNB about this issue. Really disappointed in them! My son was so looking forward to his FNB account but still hasn't received a call or physical card from them. Shame on you FNB! Call me on *** please!